Damages/Incorrect Item sent

We always make sure to check every item before it is sent but there may be some mistakes that slip out. Don’t worry as full refunds can be given if the wrong item was sent or the item arrived damaged or we can reship a new one. Please contact us with clear pictures of the damage within 7 days of receiving the item.

Sometimes items run out of stock, we will notify you by email and offer store credits or a refund.

Customer Mistake on Address/No quality issues, but customer dissatisfaction with received product.

Return instructions:

1. Submit Return & Exchange application to our service e-mail: Service@weeaboosama.com

2. After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or the application will be closed automatically and unable to continue the return process.

3. Drop off your package at the local post office.

4. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition.

5. Refund & exchange will be processed within 24h-7 working days once get the return package. (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded. Postage will be deducted if it was a free shipping order.

Notes:

1.Return application must be submitted within 15 days from the date of receipt of the package.The request will be not accepted if the application exceeds 15 days.

2. Return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories must be returned together.

3. After receiving the return address, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue the return process.

4. Please use Post Office when returning goods. If we fail to receive a return parcel for returning through other carriers, the buyer needs to undertake the loss.

5. Return and reship cost is on the buyer, freight collection isn't acceptable.

6. The original shipping fee and Shipping Guarantee are non-refundable. Postage cost will be deducted if it was a free shipping order.

Other notes:

Canceling orders refund conditions

Orders are only able to be canceled and refunded within 24 hours.

Once your order has been shipped, it can no longer be cancelled.

If you want to cancel some items in the order, please contact us to help you. If you cancel within 24 hours after payment, we will give you a full refund. If it has been more than 24 hours, we will charge a cancellation fee.

Please refer to the information for refund details: